ADVOCATE for mental health

Providing mental health advocacy in Kensington & Chelsea and Westminster

what we do and how we work the rules which govern how we work full list and contact details new vacancies strategic plans, evaluation and monitoring reports training for advocates, social workers, health professionals and service users members of our management committee related links to other sites
 

Our Aims

 
  • To support people in being heard in the way they wish to be heard in their contact with mental health services

  • To support people's involvement in the planning and delivery of mental health services

  • To support people's involvement in their own care and treatment

  • To support people in making better use of mental health services

  • To promote quality in mental health services
 

What we do

Advocate for Mental Health is an independent voluntary sector organisation for people who have used, are currently using or wish to use mental health services in Westminster and Kensington & Chelsea. We provide one-to-one advocacy and facilitate collective advocacy, and we work closely with service users to raise concerns with service providers.

We are funded under contracts form Kensington and Chelsea PCT and Westminster PCT, from WCC and RBKC Social Services Departments.

 

The Way We Work

We work to encourage and support people to express their views and hopes with regard to their health and treatment. We do not take action on the basis of what we think is best for our clients. We only take action on the basis of what our clients ask us to do.

We are rights-based and emphasise autonomy and self-determination, advocates do not express their own opinions on what's best for someone. Our role is to provide information, discuss options and act according to the users expressed wishes. It is always up to the users themselves to determine the duration and the extent of the work.

Our work is confidential to our client and the organisation. This means that information is only passed on to other agencies at the request or with the permission of the service user (the exception being where there are issues of safety). We work positively with statutory and other services in order to effect the changes needed and desired by service users - however we are 'arms-length' and are not a part of other mental health teams.

 

What could an advocate do for you?

When you have a problem or concern, we can give you the choices which are open to you. We can tell you what the possible outcomes of each of those choices will be. We can then support you as little or as much as you wish in achieving that outcome.

We can provide you with information on mental health issues, for example about your rights under the Mental Health Act and other laws. It may be that this is all you need from us, and you will go and speak to your doctor or other worker, knowing that the advocate is there should you need to speak to them again.

Having talked things through with you, we can draft letters for you and accompany you to meetings about your care and treatment, for instance at ward rounds, mental health assessments and Care Programme Approach meetings.

If you wish, we can take a more active part at meetings, for example by asking questions of workers if things seem unclear or by prompting you if something you wanted to say has slipped your mind.

You can also ask the advocate to actually speak for you, after you have decided what you want said. Some people find this helpful if they feel intimidated by big meetings, or if they do not feel up to talking that day.

The focus of our work is on mental health issues - we keep a stock of information about local services, so if you need help with other issues we should be able to refer you to the right place.

Click here to view the Code of Practice which sets out the standards people who use the service can expect from the advocates and includes a general statement around the rights of advocates.

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ADVOCATE for mental health - 73 St Charles Square, London, W10 6EJ
Telephone: 020 8969 3000 - Click here for a map